Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with an operator we cover? This page explains how to reach Online Casino Malaysia and what we can (and can't) help with.
How to reach us
The quickest way to contact the team is by email at [email protected]. We read every message and try to reply within a couple of business days. Please include as much detail as you can — the name of the casino, the page you're referring to, or screenshots if you're reporting an error — so we can look into it properly.
What we can help with
- Corrections or updates to information in our casino reviews and comparison tables
- Questions about how we researched and rated the operators listed on the site
- Feedback on bonuses, payment methods or game selection you've noticed has changed at a listed casino
- General suggestions for improving the site or covering new topics
- Reports of broken links, outdated offers or inaccurate details
What we can't help with
Online Casino Malaysia is an independent review and comparison site — we are not a casino operator, and we don't hold player funds, process deposits or withdrawals, or manage individual accounts. If you have a dispute with a specific casino, a delayed withdrawal, or a question about your own account, you'll need to contact that operator's own customer support team directly, since only they can access your account details and transaction history.
Similarly, we can't advise on individual gambling decisions or provide financial guidance. If you or someone you know is struggling with gambling, our responsible gambling page lists support resources and self-exclusion tools worth reviewing.
Before you write in about a ranking
If your question relates to why an operator such as BK8, Gembet or We88 appears where it does in our rankings, it helps to read our review pages first — many of the common questions about bonus terms, wagering requirements or licensing are already answered there. If something still doesn't add up after that, we're happy to take a closer look and correct the record where needed.
Feedback from Malaysian players
Real player experience matters to how we keep our rankings honest. If you've used one of the casinos we cover and had an experience — positive or negative — that doesn't match what we've written, tell us. We don't publish unverified testimonials as reviews, but reader feedback does inform what we check and re-check when we update a page.
Other useful pages
Before reaching out, you may find your answer faster on one of these pages: our About Us page explains who runs this site and how we work, our Responsible Gambling page covers eligibility, age restrictions and support tools, and our Terms and Conditions page sets out how the site itself operates and what our content does and doesn't guarantee.
All content on this site is intended for readers aged 21 and over. If you're contacting us about gambling-related content and you're under this age, please stop using the site and speak to a parent, guardian or support service instead.